S-Tools

Support tools and systems are very important for keeping a system running properly. Without them, any faults that come up wouldn't be solved. The most common type of support system is a Help Desk. Help desks allow the end users to talk to a support team who has direct contact with the developers of a system. Most issues can be resolved at an early stage, however, some do have to go up to the "board" of the company. Complaints like "Unless you fix this, I'm taking you to court" would go up there, meanwhile "The program crashes upon opening" would likely be resolved early on.

A support tool frequently used is a Knowledge Base. It's even used frequently by the Help Desk staff themselves, as frequently they receive questions based on what's already in it. Usually, the Knowledge Base would be completely public, so that users can resolve their own issues and learn from it.

Another support tool is an FAQ. FAQ's are like a knowledge base, but the information is a lot more condensed- summarised. Instead of having one query and hundreds of different results, it would give the most frequent solution. Sometimes it might also refer the user to a place to a knowledge base on the same topic.

There's also support tools for diagnosing network problems, cleaning facilities among other things.